Shipping policy

Shipping and delivery

We currently accept online orders only for the delivery zones and rates shown at checkout. The active launch zones are Cairo, Giza, and Alexandria.

Order confirmation

Vehicle-specific items are not released for fulfilment until fitment, supplier availability, the delivery address, and a reachable phone number are confirmed. An order confirmation is not a promise of stock until this check is complete.

Delivery window

The checkout currently shows an estimated 3-5 business-day delivery window after confirmation. We will not confirm an order for fulfilment unless the available route is expected to arrive within 10 calendar days. If stock or routing cannot meet that maximum, we will contact you before fulfilment and you may cancel without penalty for a full refund of any amount paid.

Cash on delivery

Cash on delivery is available where shown at checkout. Please prepare the order total and inspect the outer package for obvious transit damage before accepting it. Refusing a visibly damaged shipment does not affect your statutory rights.

Tracking and delivery attempts

When tracking is available, it is sent using the contact details supplied at checkout. Courier estimates can change because of address issues, weather, public holidays, or operational disruption. We will communicate material delays and work with the courier on a reasonable resolution.

Supplier fulfilment

Some items may ship through an approved supplier or fulfilment partner. Your purchase remains with Car Accessories: supplier involvement does not reduce our responsibility for the order, fitment confirmation, delivery communication, or your consumer rights.

Address changes

Contact us immediately through the Contact page if the address or phone number is wrong. A change may not be possible after dispatch.